Accessibility statement

This accessibility statement applies to KPSN.net, run by Kent County Council.

Our aim is to ensure that everyone can find, read, and understand the content on this website. It is designed to work with assistive technologies and meet the accessibility standards outlined below.

View the site your way

There are several customisation options for your browser and device that can help you use this and other websites more effectively. 

AbilityNet  provides advice on making your device easier to use if you have a disability. 

Feedback and contact information

Please contact us if you have an accessibility query, including:

  • Issues accessing information or using the website
  • Accessibility problems not listed in this statement
  • Positive feedback on accessibility improvements

When you contact us, we will:

  • Acknowledge your enquiry
  • Tell you who is dealing with it
  • Give you a timescale for a response

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaking representative will take your details and arrange a translation or interpreting service. We may not be able to meet your requirements immediately, but we will try to provide support as quickly as possible.

Complaints process

If you have reported a problem or requested an alternative format and are not satisfied with our response, you can use our complaints process. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

A recent accessibility audit rated the KPSN website as low risk overall. The issues listed below have been identified during the latest accessibility audit. We are working with our website developer to resolve these issues and will update this statement when improvements have been made and verified.

Non-accessible content

We regularly test key user journeys against WCAG 2.2 AA standards. If you find something we missed, please contact us.

Current issues:

  • Search functionality: Some focus indicators within the website search function do not currently meet accessibility requirements, which may make it more difficult for keyboard users to identify where focus is located.
  • Cookie Settings button: At 400% zoom, the Cookie Settings button may overlap page content, making some information more difficult to access.
  • Navigation at high magnification: At 400% zoom, the KPSN logo may become partially hidden when the navigation menu is opened. This may affect users who require significant magnification when navigating the website.

We are working with our website developer to resolve these issues and will update this statement when improvements are made.

Content outside the scope of accessibility regulations

  • Documents and PDFs: Regulations do not require us to fix PDFs published before 23 September 2018 unless essential to our services. We ensure new content is accessible and are working to fix or provide alternatives for documents published since that date.
  • Online Maps: Maps are exempt, but we provide the same information in an accessible format on the same page.
  • Videos: Video content published before 23 September 2020 is exempt. All videos published after this date meet accessibility requirements, and we are working to make older videos accessible where possible.

Third-Party content

Our website may include third-party content, such as:

  • Links to non-KCC websites
  • Embedded functionality we do not control
  • Content hosted on other platforms (e.g., social media)

We make best efforts to work with third parties to improve accessibility. If you encounter inaccessible third-party content, please let us know.

Some partners publish their own accessibility statements:

Preparation of this accessibility statement

  • Prepared on: 8 February 2022
  • Last reviewed on: 23 July 2026
  • Last tested on: 8 July 2026 by Kent County Council, using a sample of pages including the Home page, News/Search pages, Partners page and Cookie Settings