Accessibility Statement

We want everyone using our website to have as good an experience as possible.
As a result of creating our content to meet the accessibility standards outlined below, you should be able to do the following – either directly from your browser, with a browser plugin or with an assistive technology.


View the site your way

Change the colours and contrasts levels, change the font style and magnify the page to around 200% or more without the text spilling off the screen.


Navigating the site

By its headings: use browser plugins or assistive technology to list the headings and subheadings in the page and go straight to the heading you need.

By keyboard: keyboard-only users can see the currently highlighted link by a change of colour.

Skip to content: use a keyboard to find the skip links and jump over repetitive content like menus.

By its links: screenreader users can get a list of all the links on a page and understand their purpose from the link text.


Listening to content

Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.

Screen reader users can both listen to the content and navigate around through the site pages and menus.


Tools and plugins to help your online experience

Explore some of our recommendations for browser plugins or free/freemium/commercial tools that can make your online experience better: tools for working efficiently online.


Using different devices

Advice for using our site with a range of devices: My Computer My Way.


Alternative formats

We’ve designed our content to be as accessible as possible by providing maximum personalisation (see above). If you still experience barriers, contact us to discuss what alternative formats we could provide.


What we’ve done to make the site accessible (the technical bit)

Our website is developed using valid HTML5 and cascading style sheets (CSS) to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1) – Level AA. The website content should work with assistive technologies that visitors might use eg. screen reader or text only browser.


How we check it

We undertake formal Independent Accessibility Audits of the website on a yearly basis using WCAG 2.1 AA standards which guide our long term audit and improvement plans.

For more information about our commitment to compliance and how we check and maintain the accessibility of the website please look at our technical accessibility statement.


What we do about known issues

We work to achieve and maintain WCAG 2.1 AA standards, but;

  1. it is not always possible for all our content to be accessible. This could be due to a range of reasons. Where content is likely to create a barrier we’ll warn users and signpost alternatives – see our Known issues page for more details.
  2. some content may slip through the net. If we’ve failed to identify a barrier, please tell us.


Third party content

Sometimes our site includes third party content. This may direct you to a related service, a partner we work with, or supporting documentation. We can’t always guarantee the accessibility of third party content that isn’t owned or managed by us.

Your feedback counts: please tell us if you have any problems, or if you find anything particularly useful.


Video, audio and downloads

Where we use rich media we make sure the media control buttons can be used without a mouse and are labelled for screenreaders.

All video content has one or more of the following: close-captioning, a transcript or a summary of the key information.

Our website has some downloadable resources including Word documents and PDFs.


Contacting us and what happens next

Please let us know if you have any problems; be as specific and detailed as you can. Please also tell us what you like and find useful.
You can contact us using our contact us page or by email at

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

When you contact us by email or phone there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.


What happens if it goes wrong

If you’ve reported a problem with our website or asked for an alternative format but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.


Last update

This statement was last updated on 25/03/2019. We update this statement annually and will next review it in March 2020.